Kaiser Permanente California Ranks Highest in J.D. Power Member Satisfaction Study

South San Francisco, CA   March 13, 2015   Submitted by Kaiser Permanentekaiser logo rematched


For the eighth consecutive year, Kaiser Permanente has been given the highest ranking for customer satisfaction in California — ahead of all other health plans in the state that were included in the study— according to the J.D. Power 2015 U.S. Member Health Plan Study released this week.

Kaiser Permanente outperformed six other health plans in California, scoring 778 points on a 1,000-point scale, 97 points higher than the next highest rated health plan score in the state. The organization received the highest score in overall member satisfaction and five key areas: coverage and benefits, cost, provider choice, customer service and information and communication.

Kaiser Permanente's focus organization-wide is to put our members at the center of everything we do,"

“Kaiser Permanente’s focus organization-wide is to put our members at the center of everything we do,”

“Kaiser Permanente’s focus organization-wide is to put our members at the center of everything we do,” said Wade J. Overgaard, Kaiser Permanente’s senior vice president, Health Plan Operations. “We believe this highest ranking from J.D. Power once again affirms that we are on a good path in demonstrating the value of our integrated health system, which makes it easy for members to access high-quality care when and how they want it.”

The study, which was conducted from November 2014 to December 2014, examines the member experience and reflects the responses of more than 31,000 members in 134 commercial health plans throughout the United States.

Kaiser Permanente offers a coordinated approach to health care delivery, connected by an industry-leading electronic medical record, Kaiser Permanente HealthConnect®. With easy-to-use, web-based tools, members have online access to useful health information, medical records and tools to communicate with their care team. They have the ability to email their doctor, schedule appointments, check test results and order prescription refills online – all at no additional cost.

Please visit Kaiser Permanente’s “Care Stories” website, where Kaiser Permanente members speak about their care in their own words.

Kaiser Permanente’s regions in Colorado, Georgia, the Mid-Atlantic and the Northwest were also highest-ranked in the J.D. Power study. For more comprehensive health plan rankings for all 18 U.S. regions, please visit www.jdpower.com

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