South San Francisco, CA July 25, 2015 Submitted by CalWater
June water use reduction figures for all of Cal Water’s service areas are in! Through the diligent efforts of our customers, many of our districts achieved their State Water Board targets.
As you know, the State Water Resources Control Board has set water use reduction requirements for each water system. The State began monitoring in June, and the reduction must be achieved by February 2016. We thank our customers for your diligence in reducing your use, and we encourage you to keep up your conservation efforts as we enter the even warmer months of summer.
The State Board Target Reduction was 8% yet South San Francisco CalWater customers reduced by 26%. CLICK HERE to see totals for all of CalWater customers.
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If your household conservation efforts have not reached the targeted level due to previous conservation efforts or current size of household, please check out the appeals process CalWater offers as sighted below:
Water Budget Appeals
Cal Water is committed to providing fair and equitable water budgets for our customers. We recognize that budgets may not be adequate for customers in certain circumstances; such customers may appeal for an increase to their water budget.
Increases in water budgets may be granted for the following reasons:
- Single-family residential customers:
- Household size change
- Large animal care (e.g., horses)
- Medical need
- Significant water savings achieved since 2011: Since 2011, your average monthly consumption has dropped by at least the percentage currently required for your district (must have had at least 10 months of consumption in both 2011 and 2014)
- Low water use in 2014: Average monthly consumption in 2014 was less than half of your district’s average (must have at least 10 months of consumption in 2014)
- Multi-family residential customers:
- Occupancy size change
- Significant water savings achieved since 2011: Since 2011, your average monthly consumption has dropped by at least the percentage currently required for your district (must have had at least 10 months of consumption in both 2011 and 2014)
- Nonresidential customers:
- Case-by-case basis
Please include all documentation available to support your appeal. Cal Water may also request additional data. Appeals will be considered in the order that they are received and within 30 days of receipt. If an extended review period is necessary, any change to the customer’s water budget may be retroactive by one month.
If you believe you qualify for an appeal, please complete the appropriate form below, print and sign it, then return it by mail to: California Water Service, Attn: Appeals Committee, P.O. Box 4189, Montebello, CA 90640, or by email to appeal@calwater.com. If you submit the form by email, you do not need to also submit it by mail.
Please complete a separate form for each service address being appealed. For questions about the application process, please contact the Drought Call Center toll-free at (844) 726-8579.
For forms and more information PLEASE CLICK HERE
Very good information. Thank you!