Kaiser Permanente Earns ‘Leader in LGBTQ Healthcare Equality’ Designation in Healthcare Equality Index

South San Francisco, CA   March 30, 2017  Submitted by Joe Fragola, Kaiser Permanente

All 38 of the organization’s hospitals honored for high standards of care, employment and community engagement


All 38 of Kaiser Permanente’s hospitals have been recognized as a “Leader in LGBTQ Healthcare Equality” by the Human Rights Campaign Foundation, the educational arm of the nation’s largest lesbian, gay, bisexual, transgender and queer civil rights organization.

The designation, reported in the 10th edition of the Healthcare Equality Index, demonstrates Kaiser Permanente’s commitment to equitable, inclusive care for LGBTQ patients, visitors and employees. This is the eighth consecutive year that Kaiser Permanente, the nation’s largest integrated health system, has earned a perfect score on the annual survey encouraging equal care for LGBTQ Americans.

“This honor reflects our ongoing commitment to continuously improve the personalized care experience and equitable health and health care outcomes for our LGBTQ members, patients and families,” said Ronald L. Copeland, MD, FACS, senior vice president and chief Diversity and Inclusion officer for Kaiser Permanente. “This aspiration demands that we are tireless in our efforts to ensure that Kaiser Permanente facilities are inclusive environments where all patients are treated with empathy, dignity and respect.”

The 2017 HEI implements new criteria to achieve the “Leader in LGBTQ Healthcare Equality” designation. For the first time, HEI honorees were given scores in four areas rating their policies and best practices for foundational elements of LGBTQ patient-centered care, LGBTQ patient services and support, employee benefits and policies, and LGBTQ patient and community engagement.

“The 2017 HEI reminds us again that though we have made tremendous gains over the past decade, there is still much more work left for us to do. With some of our biggest battles still ahead of us, it is crucial that institutions continue to demonstrate that the march toward full equality is not slowing down,” said Chad Griffin, president of the Human Rights Campaign. “For the past decade, the HEI has been the roadmap to closing the gap in ensuring equal care to LGBTQ patients and their families, and we urge every health care facility to join us in this continuing effort to provide inclusive care to all.”

Kaiser Permanente has participated in the HEI since 2008 and has consistently moved up in its rankings, achieving a perfect score in 2010 and each year since. For the past decade, Kaiser Permanente has also received a top score on the Human Rights Campaign’s annual Corporate Equality Index for its commitment to creating internal policies that foster diversity and inclusion, and providing training and benefits that create a fair and equitable workplace.

For more information about the 2017 Healthcare Equality Index, or to download a free copy of the report, visits hrc.org/hei.

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