Public Advocates Office Applauds CPUC Decision; Water Bills More Affordable And Predictable For Millions Of Californians

South San Francisco, Ca  August 27, 2020 Submitted by Maya Chupkov, CPUC

The Public Advocates Office, the independent consumer advocate at the California Public Utilities Commission (“CPUC”), applauds today’s CPUC decision that will make water bills more affordable for millions of Californians. The decision will significantly reduce the potential for high surcharges on water bills, benefiting both low-income customers and customers who use less water.


The CPUC voted today to follow the Public Advocates Office’s recommendation to eliminate an outdated program that puts additional charges on customers’ water bills after a utility sells less water than anticipated. The program, called the Water Revenue Adjustment Mechanism (WRAM), is one of the biggest contributors to these bill surcharges. This decision will impact 3 million customers of water utilities that currently use the WRAM. It will also prevent other water utilities from adopting the WRAM, protecting millions more customers.


The program replacing WRAM is a huge win for customers. The program, called Monterey Style Water Revenue Adjustment Mechanism (M-WRAM), will increase affordability and bill transparency by tying the volume and frequency of surcharges solely to conservation efforts. M-WRAM has been in operation for several water utilities for many years, resulting in lower surcharges on customer bills and increases in conservation efforts.


“This is a huge win for customers,” said Elizabeth Echols, Director of the Public Advocates Office. “With many families experiencing financial hardships due to COVID-19, now more than ever it is important that millions of Californians will have more affordable and predictable water bills.”


The Public Advocates Office recommendations can be found here.


For more information on the Public Advocates Office, please visit



NOTE: South City residents who are Calwater account holders will see these changes.


CLICK HERE for Calwater Response

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mel perry
mel perry
3 years ago

wonder how they are going to get
mother nature to co-operate?