Letter to Editor: Respecting our retail service employees

South San Francisco, CA   September 5, 2020 by Katie L

Hey, everyone. I’m Katie. ❗Public Service Announcement❗

I was given this written letter from somebody close to me who wishes to remain anonymous.

They wanted to get their message out to help people better understand how to be helpful while out shopping for essentials during these hard times. So please share if you can –

“I am writing this from the perspective of a grocery store cashier working during this Pandemic:

-Please remember those essential workers are people too. We understand you are frustrated, worried, angry, and scared. WE ARE TOO.

-When you’re at the register, please put your phone down, so that we can complete your transaction in a timely manner.

-If you’re using a hand-carried basket, please take the items out and place them on the belt. These are small things that make a big difference.

-Please, try to be patient when having to face long lines, or experiencing too few cashiers. It is not our fault personally. We are doing the best with what we have.

-Please don’t let your frustrations turn to anger towards others, ESPECIALLY OUR ELDERS. Some of them have lived through and experienced situations we can’t even begin to imagine. Let’s try and show them the respect they truly deserve.

-Please remember, we have no control over product availability. If items are limited, don’t try to convince us to make an exception for just you. Limiting products ensure availability to more customers.

-Please try not to make a scene when something does not go your way, you only make it harder for those around you and the ones there to make your life easier. You only embarrass yourself in that situation.

-Instead of complaining or spreading negativity, attempt to have a conversation with the people in line with you. You might be surprised by what you learn! A compliment can also make somebody’s whole day.

In closing, please try to show a little kindness to each other. It won’t change what we are dealing with, but it will go a long way to helping us get through these hard times TOGETHER.

Thank you, Anonymous. ❤️ “