Kaiser Permanente’s CA Health Plans Receive Top Rating for Overall Quality of Care in State

South San Francisco, CA  November 30, 2020 Submitted by Matt Skryja, Kaiser Permanente

Kaiser Permanente Northern California and Southern California also achieve the highest possible rating in the state for behavioral and mental health care and other specialty care areas


Kaiser Permanente Northern California and Southern California achieved the highest possible rating for overall quality of medical care in the annual Health Care Quality Report Card from California’s Office of the Patient Advocate (OPA).

For the 13th consecutive year, Kaiser Permanente’s two California plans have been the only plans to obtain the OPA’s highest rating. This year, Kaiser Permanente Northern California and Kaiser Permanente Southern California are the only two health plans in the state to receive a 5-star rating for overall quality of clinical care.

The 2020-21 report card provides California consumers with side-by-side comparisons of the 16 largest HMOs and PPOs in the state. It rates them on national standard-of-care measures that involve treatment and prevention of a range of conditions that have significant implications for personal health.

“This recognition demonstrates the high-quality care we provide to our members, patients and the communities we serve,” said Carrie Owen Plietz, FACHE, regional president, Northern California, Kaiser Foundation Health Plan and Hospitals. “We are proud to be recognized as a leader in clinical care in the state and continuing to demonstrate improved outcomes across specialty care.”

Kaiser Permanente Northern California and Southern California also received 5 stars – the highest possible rating – for behavioral and mental health care, asthma and lung disease care, preventive screenings, diabetes and heart care, maternity care, providing appropriate tests, treatments and procedures and for providing the right care to adults and children.

“These ratings are a testament to the collective excellence of our physicians, nurses and staff,” said Richard S. Isaacs, MD, CEO and executive director of The Permanente Medical Group. “I’m incredibly proud of the work we do together to consistently deliver exceptional care and total health to the 9.2 million Californians who depend on us.”


Leading in Clinical Quality

The results from OPA concur with the recent Covered California ratings which recognized Kaiser Permanente as the only 5-star plan in the state for overall quality. Covered California — the state’s marketplace for the Affordable Care Act — also gave Kaiser Permanente 5 stars for “Getting the Right Care” and “Plan Services for Members.”


Kaiser Permanente is also the only Medicare health plan in California to receive a 5-star rating, according to the Centers for Medicare & Medicaid Services’ 2021 Medicare Star Ratings.

About Kaiser Permanente

For 75 years, Kaiser Permanente has been committed to shaping the future of health and health care — and helping our members, patients, and communities experience more healthy years. We are recognized as one of America’s leading health care providers and not-for-profit health plans. Since July 21, 1945, Kaiser Permanente’s mission has been to provide high-quality, affordable health care services and to improve the health of our members and the communities we serve. We currently serve 12.4 million members in eight states and the District of Columbia. Care for members and patients is focused on their total health and guided by their personal Permanente Medical Group physicians, specialists and team of caregivers. Our expert and caring medical teams are empowered and supported by industry-leading technology advances and tools for health promotion, disease prevention, state-of-the-art care delivery and world-class chronic disease management. Kaiser Permanente is dedicated to care innovations, clinical research, health education, and the support of community health. http://about.kaiserpermanente.org

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