South San Francisco, CA June 3, 2021
A good part of our work here at Everything South City, is connecting neighbors with the information / resources they need after we research various situations. This one has us stumped so we are asking our neighbors what they might recommend.
Last month a South City neighbor contacted us asking what they might do to resolve a mailbox issue they’ve encountered in their apartment complex. We checked with a few locals who currently work with the postal service, as well as a retired postal manager.
“For the past 6 years my mail has been delivered opened (the mail that I actually get, most of the important mail I expect never gets delivered)” our neighbor tells us. “I live in a complex where the mailboxes are locked and only the residents have the key to their individual box (and the delivery person) according to the USPS.”
One of our post office contacts stated USPS does not have, or issues keys to private apartment mailboxes. “That is done by the owner/manager.” they tell us.
However, our neighbor explains “There were four investigations by the USPS they have concluded there is no wrongdoing on their end. It’s delivered to a locked box and I’m told I’m the only one with the key.”
When we questioned why a new key, or a new mailbox, could not be assigned, our neighbor explained “They said there was no reason to since they know only myself and the delivery person had the key. And the box is for my address so to get another one, I would have to move to another apartment in the complex.”
So we are turning to our wonderful community and ask you –
How can this issue be resolved?