New and Updated Web Resources to Help Customers Financially Impacted by COVID-19

South San Francisco, CA  June 11, 2021 From PGE

NOTE: The City of South San Francisco sent out a community alert today, reminding residents that the existing COVID-19 customer protections for PG&E expire on July 1, 2021. Below is the information from Pacific Gas & Electric Co. website – be sure to check PGE website regularly for updates.

Customers May Qualify for Several Different Financial Assistance Programs at Once

Apply or Enroll Now, Don’t Wait for Summer

Customers who have been financially impacted by the COVID-19 pandemic can now find new and updated information and web resources on various programs available to those who are behind on their bills and/or needing financial assistance due to the ongoing pandemic by going to

PG&E’s updated customer support website, launched earlier this month, provides information on all the financial assistance and support programs currently available to qualified customers in one easy-to-use page.

The Get Help with Past Due Bills portions of the page points to a variety of financial assistance programs and payment plan arrangement support, including:

The Find Ways to Reduce Future Energy Bills section links customers to applications for ongoing monthly discounts as part of the CARE and FERA programs as well as the Energy Savings Assistance Program offering free energy efficiency upgrades to qualified customers.

The Get Additional Information portion of the page highlights more ways for customers to access support through PG&E’s Medical Baseline Program as well as various external programs such as the California COVID-19 Rent Relief Act helping income-eligible households pay rent and utilities, both for past due and future payments. Renters and landlords are eligible to apply.

The revamped webpage offers a useful resource for customers as the existing COVID-19 customer protections expire on July 1. PG&E remains committed to providing support for customers during this transition, and we want our customers to know that we are here to help.

For additional questions, we encourage customers to call 800-743-5000. Financial resources for business customers are available here.

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