South San Francisco, CA August 27, 2021 Submitted by Better Business Bureau
When a friend or family member is stuck in a bad situation and urgently needs money, you should help them out, right? Not if they are a scammer pulling this new con. Watch out for a Venmo scam that impersonates real users of the app.
How the Scam Works
You get an out-of-the-blue Venmo request from a friend who needs money. Perhaps your friend has lost their wallet and needs to buy groceries. Could you send a couple hundred dollars to tide them over?
It sounds like a reasonable request. And it looks legitimate too. The message comes from an account using – what seems to be – your friend’s username and profile photo. But if you look closer, you notice that the name is a character or two off from their real Venmo account.
Scammers are taking advantage of generous friends by changing their username and profile pictures to impersonate real app users. Using the information visible in Venmo’s public feed, they figure out from whom this person had previously sent or received money. Then, scammers contact these users with requests for money.
This scam is just one of many cons using digital wallets apps, such as PayPal, Venmo, Zelle, and Apple Pay. Be aware that unlike credit cards, many digital wallet vendors will not shoulder the cost of fraud. This if you pay scammers using a digital wallet, you may not be successful in getting the company to reimburse you.
Avoid scams when using a digital wallet:
- Always double check with your friend before sending cash. If you get an unusual request, call or text yout friend to confirm their story. If you can’t reach them, you can also tap on their Venmo profile to view their public transaction history and information.
- Keep your transactions private. Scammers use the information visible in Venmo’s public feed to find targets. By keeping your transactions private, you reduce your risk of being targeted by scammers. Here’s privacy setting information from Venmo.
- Use money transfer with friends. Protect yourself from scams by only using money transfer apps for their intended purpose — sending money to people you personally know.
- Enable additional security settings. Check your account settings to see if you can turn on additional security measures, such as multi-factor authentication, requiring a PIN, or using fingerprint recognition like Touch ID.
- Link your money transfer app to a credit card. As with many other purchases, using a credit card will help protect you if you don’t get the goods or services you paid for. Linking to a debit card or directly to your bank account does not give you that added protection.
If you’ve spotted a scam (whether or not you’ve lost money), report it to BBB.org/ScamTracker. Your report can help others avoid falling victim to scams. Find more information about scams and how to avoid them at BBB.org/AvoidScams.