South San Francisco, CA September 24, 2019 Submitted by Matt Skryja, Kaiser Permanente
NCQA rated Kaiser Permanente Northern California among highest for consumer experience, prevention, and treatment
OAKLAND, Calif., September 23, 2019 – The National Committee for Quality Assurance rated Kaiser Permanente Northern California’s Medicare health plan a 5 out of 5 – the highest in Northern California, and among the highest rated in the country.
In the Health Insurance Plan Ratings 2019-2020, published today, Kaiser Permanente’s Medicare health plan in Northern California received a 5 and its commercial health plan a 4.5. Kaiser Permanente’s Southern California region received the same ratings – making the two plans among the highest rated in California and the nation.
“This national recognition reflects our commitment to providing high-quality care and service to our members and patients as we lead them on the path toward healthier and more productive lives,” said Janet Liang, President, Kaiser Permanente Northern California region. “We are proud to be recognized for our superior care and as a leader in transforming health care delivery.”
The national group analyzed over 1,000 health plans in the nation – private, Medicare, Medicaid – for quality and service. Only 11 health plans in the country, or about 1 percent, were rated 5 out of 5. In all, Kaiser Permanente has 5 of those highest rated plans.
“Our nation-leading outcomes don’t happen by accident,” said Richard S. Isaacs, MD, CEO and executive director of The Permanente Medical Group. “They are the result of dedicated, diverse, and exceptional physicians and staff working together across specialties to deliver the highest levels of care and service that improve individual health and the overall health and well-being of populations and communities.”
NCQA is a national, private not-for-profit organization that surveys health plans for performance in a wide range of clinical service measures including consumer experience, prevention and treatment. All Kaiser Permanente health plans were rated 4 or higher. For the fifth year in a row, all Kaiser Permanente Medicare health plans were rated highest (or tied for the highest) in the areas they serve. Kaiser Permanente serves more than 12.3 million members in eight states and the District of Columbia.
The NCQA’s Health Insurance Plan Ratings are based on combined scores for health plans in Healthcare Effectiveness Data and Information Set®, commonly called HEDIS; the Consumer Assessment of Healthcare Providers and Systems®, or CAHPS; and NCQA Accreditation standards scores.
The ratings and methodology are posted on the NCQA’s website at www.ncqa.org.
About Kaiser Permanente
Kaiser Permanente is committed to helping shape the future of health care. We are recognized as one of America’s leading health care providers and not-for-profit health plans. Founded in 1945, Kaiser Permanente has a mission to provide high-quality, affordable health care services and to improve the health of our members and the communities we serve. We currently serve 12.3 million members in eight states and the District of Columbia. Care for members and patients is focused on their total health and guided by their personal Permanente Medical Group physicians, specialists and team of caregivers. Our expert and caring medical teams are empowered and supported by industry-leading technology advances and tools for health promotion, disease prevention, state-of-the-art care delivery and world-class chronic disease management. Kaiser Permanente is dedicated to care innovations, clinical research, health education and the support of community health. https://about.kaiserpermanente.org/
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